Thanks for shopping at www.loongkeekuching.com
If you are not entirely satisfied with your purchase, we're here to help.
- You have 7 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused/unopen and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Return item shall return to Loong Kee Kuching Outlets ONLY.
Loong Kee Padungan : 117&119, Ground Floor, Jalan Padungan, 93100 Kuching, Sarawak
Loong Kee Vivacity : L3-036, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to you within 3 working days.
For special cases:
- Damaged product upon receiving product
- Suspect to be non-consumable product
- Expired product
- Wrong product receiving
Please Kindly contact customer service for further assistance.